Bet168 Privacy Policy
How We Protect Your Data

1 Introduction

Bet168 is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how we collect, use, store, and protect your personal information when you register, log in, place bets, or interact with any part of the Bet168 website.

This policy applies to all players using Bet168 from the Philippines. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you disagree with how we handle your data, you should not create an account or, if you already have one, contact us to have it closed.

2 What Personal Data We Collect

When you interact with Bet168, we collect different types of information depending on what you are doing on the platform. Here is a breakdown of the categories of data we collect and why:

We only collect data that is necessary for operating the platform, processing your transactions, verifying your identity, and improving the service. We do not collect sensitive personal information such as your religious beliefs, political views, or health records.

3 How We Use Your Personal Data

Bet168 uses the personal data we collect for the following purposes:

• Account management — creating and maintaining your Bet168 account, verifying your identity, and processing your login.
• Transaction processing — handling deposits and withdrawals in Philippine Peso (₱ PHP) via local e-wallets and online banking, and maintaining accurate financial records.
• Platform personalisation — remembering your preferences, language settings, and recent activity to make your experience smoother.
• Security and fraud prevention — monitoring accounts for suspicious activity, preventing unauthorised access, and protecting the platform from abuse.
• Customer support — responding to your queries, resolving disputes, and improving our service based on your feedback.
• Responsible gaming — identifying patterns that may indicate problem gambling and offering tools such as deposit limits and self-exclusion where appropriate.
• Legal and regulatory compliance — fulfilling obligations under applicable laws, including identity verification and record-keeping requirements.
• Communications — sending account notifications, transaction confirmations, and platform updates. Marketing communications are only sent where you have opted in.

4 Cookies and Tracking Technologies

Bet168 uses cookies and similar technologies to keep the platform running smoothly and to understand how players use our site. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. Without these, the platform cannot work.
• Analytics cookies — help us understand how players move through the site, which pages are most visited, and where technical problems occur. This data is aggregated and not linked to individual accounts.
• Preference cookies — remember your settings such as language preference and display options so you do not need to reset them on each visit.
• Security cookies — help detect and prevent fraudulent activity, including identifying unusual login attempts from unfamiliar devices or locations.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how the platform performs on your device.

5 Sharing Your Personal Data

Bet168 does not sell, rent, or trade your personal data to external parties for commercial purposes. We may share your information in limited circumstances and only as described below:

• Payment processors — your financial data is shared with our payment partners to process deposits and withdrawals. These partners are bound by their own data protection obligations.
• Identity verification providers — during KYC, your documents may be processed by a third-party verification service. These providers act under strict confidentiality agreements.
• Game providers — when you play games on the Bet168 platform, limited technical data such as your session ID may be passed to the relevant game provider to run the game. This does not include your personal registration details.
• Legal and regulatory authorities — we may disclose your data when required to do so by law, court order, or applicable regulatory requirement. We do not disclose data to authorities beyond what is legally required.
• Fraud and security investigations — in cases of suspected fraud, money laundering, or abuse of the platform, relevant data may be shared with appropriate investigative bodies.

All third parties with whom we share data are required to handle it in accordance with applicable privacy standards and to use it only for the stated purpose.

6 Data Retention

Bet168 retains your personal data for as long as your account is active or as required to fulfil the purposes described in this policy. Specific retention periods depend on the type of data:

• Account and registration data is retained for the duration of your active account and for a period thereafter as required by applicable record-keeping obligations.
• Financial transaction records are retained for a minimum period as required under applicable financial regulations. These records may be needed to resolve disputes or respond to regulatory inquiries.
• KYC documents are retained for the period required by identity verification and anti-money laundering obligations.
• Support and communications data is retained for a reasonable period to allow us to reference past interactions when resolving future queries.
• Usage and analytics data may be retained in aggregated, anonymised form indefinitely to support platform improvement. Once anonymised, this data is no longer linked to your account.

When your data is no longer required for the purposes for which it was collected, and no legal obligation requires us to retain it, we securely delete or anonymise it.

7 Your Data Rights

As a Bet168 player, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to correction — if any of your personal data is inaccurate or outdated, you may request that we correct it.
• Right to deletion — you may request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing — in certain circumstances, you may ask us to limit how we use your data while a concern is being resolved.
• Right to withdraw consent — where we process your data on the basis of consent (such as for marketing communications), you may withdraw that consent at any time.

To exercise any of these rights, contact our support team via live chat on the platform. We will respond to valid requests within a reasonable timeframe. Note that some requests — such as deletion of financial records still under a retention obligation — may not be fully actionable due to legal requirements.

8 Children and Minors

Bet168 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a minor has registered an account or submitted personal information on our platform, please contact our support team immediately so we can investigate and take appropriate action.

Age verification is part of our standard KYC process. Accounts where the holder is found to be under 21 will be immediately closed and any funds held within the account will be handled in accordance with our Terms and Conditions.

9 Security Measures

We take the security of your personal data seriously and have put in place a range of technical and organisational measures to protect it:

• SSL/TLS encryption for all data in transit between your browser and our servers.
• Secure, access-controlled server environments with activity logging.
• OTP-based verification for sensitive account actions including login from new devices and withdrawal requests.
• Regular internal security reviews and monitoring for unusual account activity.
• Staff access to personal data is strictly limited on a need-to-know basis.

While we do everything reasonable to protect your data, no online platform can guarantee absolute security. You also play a part in keeping your account safe — use a strong, unique password and never share your OTP or login credentials with anyone.

10 Changes to This Privacy Policy

Bet168 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to how we explain our data practices. When we make changes, the updated policy will be published on this page with a revised effective date.

For significant changes that affect how we process your personal data, we may also notify registered players via the contact details on their account. Continued use of the platform after any update constitutes acknowledgment of the revised policy. If you disagree with the changes, you may close your account by contacting support.